Experiences in Class
I have had a wide range of experiences this semester in the leadership course. Two of the most memorable and enjoyable experiences were getting my CPR certification and customer service certification.
First Aid + CPR Training
During the first aid training, I acquired a diverse range of skills, including administering CPR to both adults and children, evaluating an unconscious individual, utilizing an AED, assisting in a choking emergency, recognizing the symptoms of a stroke, and creating a makeshift sling. This practical, hands-on learning experience was particularly memorable and engaging for me. I am appreciative of the opportunity to acquire such valuable knowledge on actively aiding others in life-threatening situations. Given the unpredictable nature of crises, these skills will undoubtedly remain invaluable to me for the entirety of my life.
Additional First Aid Certification Pictures
The photograph on the left shows me and my partner practicing CPR, while the photograph on the right displays everyone practicing putting someone into a recovery position.
Customer Service Certification
During the customer service presentation/certification, the guest speaker truly captivated everyone. Rather than enduring a lengthy and dull presentation, the speaker made it both entertaining and engaging. One crucial takeaway from the certification is the understanding that customer service is not only about how you communicate and assist customers but also about how you present yourself. It's essential to project a professional appearance by dressing appropriately, maintaining good hygiene, exhibiting good posture, and wearing a friendly smile. This knowledge will be particularly crucial for me in the future, when I begin working, as I'll need to uphold a professional demeanour to ensure that customers have a positive experience.
